Frequently Asked Questions

Tickets & Orders

Where is my e-ticket? 
Your e-ticket will be linked to in your confirmation email. This sometimes gets caught in spam filters. Don’t worry if you can’t find it, we can always check your name on the door.   

What is a Pay Less/ Pay More ticket? 
Instead of the full price/concession model, we have a three-tier ticket pricing system: 

  • Standard: This is the regular ticket price. 
  • Pay more: For those who can afford to help us offer cheaper tickets to people who need them. 
  • Pay less: For those who can’t afford the standard price. 

This asks people to select which price they pay not based on their age or education, but based on what they can afford to spend. 

Please pick the price which is the best fit for you.  

What is your refund policy? 
Our full refund policy can be seen here: 

Do you have allocated seating?  
We do not have allocated seating. If you require a specific seat for accessibility reasons please contact us on 01865263990 or before the show to confirm. 

How long is the show? 
When possible, we put this information on the website, but unfortunately we don’t always know in advance. You can call or email the Box Office the week of the show, when we may have the most up to date running time: or 01865263993. 

Your Visit

Will you be accepting cash at the venue? 
Our Cafe, bar and Box Office are card only.  

Is there parking at the venue?  
There is no parking at the venue. The closest car park is Gloucester Green Car Park, accessed via Gloucester Street.  

There are a number of Blue Badge parking spaces nearby on Beaumont Street, New Inn Hall Street and St Giles.  

Do you have cloakrooms?/ Can I leave my luggage with you?  
We do not have a cloakroom, and are unable to take care of any personal belongings during an event. We recommend you only bring what can be stored under your seat.  

Can I leave my pram somewhere? 
We cannot guarantee that there will be space outside the theatre to store a pram. 

Food & Drink

Do you have a bar open before the show?  
We have a public bar open before any performance in our theatre, serving a range of drinks ands snacks. Our cafe is open during the day and before the show before transforming into the theatre bar. Find out more about our cafe here: 

Can I bring my own food and drink to a performance? 
We ask you not to bring food or drink to any performance in our theatre. We cannot allow customers to bring their own alcoholic drinks to an event, but our Bar will be open before any performance.  

Will the bar be open after the show finishes? 
Our bar will be closed after the performance has finished. 


Are your performances Socially Distanced?  
Our performances are not currently socially distanced.  

What is the spacing like between your seats?  
Our chairs are a standard dining chair size, some have arms and some do not. They are all joined together at the side to form rows.  

Will people be required to show results of Lateral flow/PCR test(s) or Covid Pass at the entrance? 
We ask that you do not come to an event if you have any symptoms of Covid-19. We advise all customers to do a lateral flow test before attending an event here, but we will not ask you to show proof of a negative test, or require a Covid Pass.  

Do I have to wear a mask? 
We strongly recommend that you wear a mask when you are moving around the building and sitting down in our theatre. You can remove it when you eat or drink, and when you are sat at a table in the cafe. 


Do you have more information on accessibility in the building?  
You can find out more about the building and your visit here: or by calling us on 01865263990.  

Can I reserve a specific seat?  
We do not have allocated seating. If you require a specific seat for accessibility reasons please contact us on 01865263990 or before the show to confirm. 

Do you have a hearing assistance system? 
We do. Please make yourself known to an usher on the night who will assist you with the system.  

Is the theatre level access?  
There is a short set of stairs before entering our theatre, but a platform lift is available if required.  

Are assistance dogs and guide dogs welcome? 
All types of assistance and guide dogs are welcome at the Old Fire Station. It would be great if you could let us know in advance if you will be bringing a working dog to any performances – just e-mail 

Are any of your shows subtitled or captioned?  
Our accessible shows can be seen here: 


Are your exhibitions free to visit?  
All our exhibitions are free to visit. 

Can I exhibit in your gallery? 
Please contact our Exhibitions & Workshops manager Amy (Amy.beddow[@] to discuss any exhibitions.