We hope everyone feels welcome at the Old Fire Station. We are always working to make our venue more friendly and accessible – please do let us know if we can help. We’re happy to reserve seats, or make other adjustments. If you have any questions, please email us at tickets@oldfirestation.org.uk or call 01865 263990.

How wheelchair-accessible is the Old Fire Station?

There are two entrances to the Old Fire Station: 40 George Street via the foyer, and on Gloucester Green via the shop. Both are step-free. If you are coming to a show, we ask that you use the George Street entrance, as the Gloucester Green entrance is not always open.

Events in the Theatre

There is level entry to the foyer of the Old Fire Station, and step-free access to the main Theatre (where most shows take place).

If you are a wheelchair user attending a sit-down show, space will be reserved for you. If you are attending a standing gig, please contact us (call the ticket office on 01865 263990 or e-mail tickets@oldfirestation.org.uk) and we will talk with you about your needs.

Events in the Studio

There is level entry into the foyer of the Old Fire Station, and step-free access to the Studio.

Events in the Loft

There are six steps leading up to the Loft space, with no lift. If you would like to discuss this to find out more, please get in touch.

The Gallery

There is step-free access to the Gallery – level entry through the George Street entrance, and via lift from the Gloucester Green entrance.

Facilities

Accessible toilet
There is an accessible toilet on the ground floor, accessible via platform lift. Other toilets are in the basement (accessible via lift).

Hearing assistance system
The Theatre is equipped with a hearing assistance system. If you have any questions about using it, please e-mail us at tickets@oldfirestation.org.uk or phone 01865 263980.

Assistance dogs
All types of assistance and guide dogs are welcome at the Old Fire Station. It would be great if you could let us know in advance if you will be bringing a working dog to any performances – just e-mail tickets@oldfirestation.org.uk.

Strobe lighting
We will warn visitors on the website and in the foyer of the venue if a performance is going to contain strobe lighting. If lighting affects you, and you have any concerns, please call the ticket office on 01865 263990 or e-mail tickets@oldfirestation.org.uk.

Chairs in the theatre
Our chairs are a standard dining-chair size, measuring 40cm deep by 37cm wide, with a metal frame. Some have arms, and some do not. They are all joined together at the sides, to form rows. If this is likely to pose a problem for you, please email tickets@oldfirestation.org.uk and we can discuss how to make your visit more comfortable.